Customer Service Representative

Berwyn, IL
Full-time


Turano Baking Company is a family owned and operated specialty baking company that produces a complete variety of European and commercial breads and rolls delivered daily to customers throughout the United States. Turano is rapidly expanding through a commitment to innovation and continuous improvement, making Turano the most dynamic bakery in the national marketplace. Our dedication to Quality, Service, Value, and Variety (QSV2) continues as the next generation of the Turano family eagerly contributes to the company and our family of employees’ success.

We are a growing career oriented company seeking an experienced, motivated individual with a solid Customer Service background who is seeking to work in an established bakery operation.

Responsibilities and Duties

  • Answer phones courteously, assist caller and if needed transfer to appropriate person or take messages and make sure they are relayed to the appropriate Manager/Assistant.
  • Enter new and/or revised Orders and Purchase orders into Bakery System and/ or Great Plains, via Phone call, EDI, e-mail and/or facsimile as appropriate to the business requirements
  • Entering Customer Complaints and Customer Feed Back into system and follow through on all issues.
  • Communicate Purchase Order confirmations and/or revisions to distributors and appropriate cold storage locations, as well as pick-up notifications to carriers via e-mail and/or facsimile
  • Assist customers as well as distributors via phone and e-mail inquiries on pending Orders, availability of product and/or minimums, and required lead-times, suggesting new products
  • Serve as liaison between cold storage and distributor regarding any and all discrepancies, i.e. quantities, BOLs, pallets, arrival time, etc.
  • Entering Customer Complaints and Customer Feed Back into system and follow through on all issues.
  • Assist sales Team by Relaying customer information to sales teams, Opening and Closing accounts into various systems, canceling of standing orders, process new account call in as well as Arrange and track shipments for all product samples.
  • Calling on new accounts daily for orders. Keeping in contact with sales reps on how order processing is going.
  • Assist Route sales team by entering various reports/tasks into system to include but not limited to Retail Promotion, Order Masters, orders food service/retail, Route Sequences.
  • Other duties as assigned.

Qualifications and Skills

  • High School degree or equivalent
  • Previous experience with customer service/high volume call center desired
  • Excellent communication and organizational skills
  • Proficiency with Microsoft Office programs, including Microsoft Word and Excel
  • Schedule may include weekend days

Benefits

  • Medical, Dental, Vision through Blue Cross Blue Shield and Cigna
  • Retirement Benefits – 401(k) and Safe Harbor Plan
  • Life Insurance and Long Term/Short Term Disability
  • Paid Vacation and Paid Holidays and more

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